Refund policy

This policy governs the return of products purchased from Treasures Untold.

Eligibility: This policy distinguishes between Small Items (paint, brushes, decoupage, tools) and Furniture Commissions.
Proof of Purchase: All returns must be accompanied by valid proof of purchase (e.g., order confirmation email or receipt).
Condition of Items: To be eligible for return and refund, small items must be unused, unopened, and in the same condition that you received them. They must also be in the original packaging.

Due to the nature of our paint and paint accessories, returns for change of mind are not accepted.

If your paint or accessory arrives faulty or damaged, please contact us within 48 hours of delivery and provide clear photos.

Once assessed, and in line with Australian Consumer Law, we will offer either:

If a return is required, return shipping will be covered by us or a pre-paid return label will be provided.

Non-Returnable: Due to the custom nature of bespoke work, all furniture commissions are non-returnable and non-refundable for change of mind.
Fault/Defect: Returns or refunds will only be considered if the furniture is found to have a significant structural fault or defect not caused by transit/collection, and which was not agreed upon in the original commission agreement.

Cancellation 7 days or more before the workshop date: Full refund or reschedule.
Cancellation less than 7 days before the workshop date: 50% cancellation fee (50% refund), or you may transfer your spot to another person.
Cancellation within 24 hours or No-Show: No refund.

Our Cancellation: In the unlikely event that Treasures Untold cancels a workshop, you will be offered a full refund or the option to reschedule.

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